Cancellation & Refund Policy

Q: What happens if I have to cancel my attendance in one of your courses?

A: We have a fairly relaxed policy but there are limits.

We realize that attending a course is an investment in time and money for you, but it is also an investment for us, the course location hosts, and the instructors themselves. Each class requires administrative and logistical planning, and in most cases, a financial commitment as well. By the time the course starts, we have expended time, energy, and finances on your behalf. We are upholding our end of the agreement in providing you a professionally operated course or experience. Please be sure you understand the policy before enrolling in a class.

By signing up for any of our courses, you agree to abide by these policies. Thank you in advance for your understanding and cooperation. If you have any questions about these policies, please contact us. If you have enrolled in a class and later find that you cannot make it, please contact us immediately.

 

MORE THAN 30 DAYS PRIOR TO YOUR COURSE

If you register for a course but have to cancel 30 days or more prior to your course, your tuition is fully refundable or you may accept Tuition Credit and apply that amount to a future course or courses. (Tuition Credit must be used within 12 months from the date of cancellation)

 

WITHIN 30 DAYS OF YOUR COURSE

If you cancel between 8 and 30 days prior to class, your tuition is not refundable. However, you may apply that tuition to another course or courses as Tuition Credit. (Tuition Credit must be used within 12 months from the date of cancellation)

 

WITHIN ONE WEEK OF YOUR COURSE

If you have to cancel within 7 days of a course, OR fail to show up for a course, your tuition is non refundable and no Tuition Credit is available.

Once you have accepted either Tuition Credit or a rescheduled course date, there is no cash value. There are no refunds available. The above policy applies regardless of when you register. There are no exceptions.

Request a Refund

Please fill out the form below to request a refund.







    At Rochester Personal Defense, LLC we believe in training you, the average person, who wants to be safe. Self defense is just that - defensive, not offensive in nature.

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